The ACTION TEAM is a group of trained volunteers at the Community Ministry Center (CMC) that exist to create a warm, comfortable, loving environment for our Neighbor Families from the moment they walk in the door, having been met by the Outside Greeters and the Welcome Team. The Action Team will privately engage our Neighbor Families with hospitality and will give them a definitive and easily understood schedule so they can be checked in to (1) meet with a Thrive Team volunteer for consultation, or (2) meet with a Friendship Room volunteer for immediate services. The Action Team will always strive to promptly see each Neighbor Family and meet them where they are at the moment. This team is crucial to giving each Neighbor Family a dignifying experience at the CMC.
If you are a good listener, enjoy one-on-one interactions and have the gift of hospitality, scheduling or encouragement, the Action Team could be a good fit for you. Limited computer data input skills are needed.
FRIENDSHIP ROOM TEAM
The FRIENDSHIP ROOM TEAM is a group of trained volunteers, with each volunteer stationed in a private setting, so that a private conversation can take place designed to (1) meet the physical needs of the Neighbor Family, (2) determine the spiritual condition of the Neighbor Family and (3) present the Gospel Message of Jesus Christ. The Friendship Room Team volunteer will be taking/placing orders by computer for each Neighbor Family to receive their needed goods from the CMC Stockroom Team (grocery items, baby items, kids clothing, etc.).
While orders for items are being promptly filled by the Stockroom Team Volunteers, the Friendship Room Team volunteer will pray with the Neighbor Family and, as led, will present the Gospel Message of Jesus Christ. The Friendship Room Team volunteer will then escort the Neighbor Family to Gift Pickup to collect all their needed items, and thereafter escort them to the CMC exit.
Those persons with (1) LOM and/or FAITH training to share their faith and the Gospel Message of Jesus Christ, plus (2) some laptop computer maneuvering skills, like those used when ordering items online, would be necessary for this volunteer role.
GIFT PICKUP TEAM
The GIFT PICKUP TEAM is a group of trained volunteers stationed at the Gift Pickup Counter which is the endpoint of the Community Ministry Center (CMC) process, and the last CMC location to be visited by the Neighbor Families before being escorted out of the CMC. Gift Pickup Team volunteers will provide a very warm, friendly, cordial, caring, Christ-like greeting to every member of each Neighbor Family—so they will be certain to feel that they are special, and CMC is glad they have come through the door.
The Neighbor Family being served will have arrived at the Gift Pickup Counter escorted by the Friendship Room Team volunteer who just worked with the Neighbor Family to place their order for food, kid clothes, etc. and will have presented the Gospel message to each member of the family.
The Gift Pickup Team volunteer will also be able to convey these same “Gift” messages to the Neighbor Family as the contents of their order are lovingly presented to the Neighbor Family. The contents of the order for the Neighbor Family will have been brought to the Gift Pickup Counter by the several Storeroom Team volunteers. Colorful and meaningful packages containing the items in their order will be specially prepared and decorated by the Gift Pickup Team volunteers. Specialty items will also be included by the Gift Pickup Team volunteers in the orders for the Neighbor Family (Bible, coupons, CFBC info, etc.).
Everything done at this Gift Pickup Counter must be done in an exemplary fashion. This is not a “cash register/credit card atmosphere checkout experience”, but rather is a very friendly “we are so glad you came today” sendoff.
If you like to do “craft like activities” and interface with both adults and kids in a “Birthday Party” like environment—this is a great spot for you to volunteer.
LOUNGE/WAITING AREA TEAM
The LOUNGE WAITING AREA TEAM is a group of trained volunteers stationed in the Lounge between the Welcome Desk and the Action Team at the Community Ministry Center (CMC). The purpose of this Lounge is to provide an inviting and relatively calm area where Neighbor Families that are waiting to meet with either the Action Team, the Thrive Team or the Friendship Room Team volunteers—can have an opportunity to be comfortable for a short period of time. The Lounge provides a place for kids to watch videos, parents to watch CFBC produced videos, families to build community by interfacing with other families, or just remaining somewhat private.
The Lounge will also, on occasion, serve as a place during bad weather where Neighbor Families will be allowed to wait prior to the CMC doors being officially opened to receive Neighbor Families. The Lounge Waiting Area Team volunteer will assist Neighbor Families in any way possible—primarily just being a warm, friendly, caring person and letting them know you are glad they have come to the CMC.
If you are sort of a “guest relations” type of a person that enjoys engaging/interfacing with strangers, then this is a great spot for you to be.
OUTSIDE GREETER TEAM
The OUTSIDE GREETER TEAM is a group of trained volunteers stationed outside at the covered front entrance of the Community Ministry Center (CMC). This is the first place where Neighbor Families, coming to the CMC for help, will be greeted. The Outside Greeters will give a warm, cordial, caring, smiling, friendly and Christ-like greeting to all members of the Neighbor Family. There should be no question that these Neighbor Families are truly welcomed and loved at the CMC.
The Outside Greeters will lovingly escort the Neighbor Family through the CMC Main Entry doors, and into the care of one of the available Welcome Desk volunteers. The Outside Greeters will assist Neighbor Families (that drive through the overhang to be dropped off) in and out of their cars, and also provide temporary “handicap equipment,” as needed by them, while at the CMC. The Outside Greeters will also assist Neighbor Families in carrying sacks and packages to their cars when leaving the CMC.
CFBC First Impressions Team volunteers have all the skills necessary to serve as an Outside Greeter Team volunteer at the CMC.
Receptionist will be responsible for supporting various administrative projects and day-to-day duties for the CMC. Such responsibilities include greeting visitors, answering all incoming calls and other clerical duties. This is a position that serves during office hours, on the week days that the CMC is open. Please select the appropriate “Receptionist Only” schedule on the web page.
STOCKROOM (FOOD & SUPPLIES) TEAM
The STOCKROOM (FOOD & SUPPLIES) TEAM is a group of trained volunteers stationed in the several Community Ministry Center (CMC) stockrooms performing typical stockroom type duties such as organizing, inventorying, marking and stocking shelves for food items to be given to Neighbor Families. Then, pulling the ordered items off the shelves and filling Neighbor Families Orders for delivery to the Gift Pickup Counter. Then, restocking shelves and doing it all over again. Inventory control will be employed using standard computer warehousing/inventory/food in—food out programs.
If you are a person that likes the stockroom work environment, and the satisfaction of filling the orders to help feed a Neighbor Family and sustaining inventory control--then this is the spot for you.
STOCKROOM (CLOTHING) TEAM
The STOCKROOM (CLOTHING) TEAM is a group of trained volunteers stationed in the several Community Ministry Center (CMC) stockrooms performing typical stockroom type duties such as receiving and sorting clothes, washing/drying/folding/hanging clothes, organizing, inventorying, marking and stocking clothes racks/shelves for clothing items to be given to Neighbor Families. Then, pulling the ordered items off the racks/shelves and filling Neighbor Families Orders for delivery to the Gift Pickup Counter. Then, restocking racks/shelves and doing it all over again. Inventory control will be employed using standard computer warehousing/inventory/clothes in—clothes out programs.
If you are a person that likes the stockroom work environment, and the satisfaction of filling the orders to help clothe the kids of a Neighbor Family and sustaining inventory control--then this is the spot for you.
The THRIVE TEAM is a group of specially trained volunteers who meet privately with every first-time visiting Neighbor Family that will come to the Community Ministry Center (CMC) for help. The Thrive Team volunteer will (1) listen to the Neighbor Family story, (2) discuss/identify their needs and (3) offer/recommend the next steps to help the Neighbor Family toward a better path. The Thrive Team will connect the Neighbor Family to resources at the CMC and Champion Forest Baptist Church, as well as refer them, if necessary, to other organizations with services that meet their needs.
Thrive Team volunteers will need computer skills sufficient to enter data taken from the interview/planning process to a pre-designed standard Thrive Team Form. Interpersonal skills to conduct interviews and engage the Neighbor Family in loving and constructive conversation are important. Although not the key focus of the interview process, Thrive Team volunteers should have training to present the Gospel Message of Jesus Christ as needed (FAITH, LOM, etc.).
WELCOME DESK TEAM
The WELCOME DESK TEAM is a group of trained volunteers stationed at the first physical place the Neighbor Families will see after being escorted through the main entrance doors at the Community Ministry Center (CMC) by one of the Outside Greeters. Volunteers at the Welcome Desk provide a very warm, friendly, cordial, caring, Christ-like greeting to every Neighbor Family member. The Welcome Desk Team will make sure the Neighbor Families will be certain to know that they are special, and the CMC is glad they have come through the door.
After the Neighbor Family is welcomed, the Welcome Desk Team will record the family name on the Welcome Desk Neighbor Family Tracker which will be used to track the progress of each Neighbor Family as they move through the various stops during their visit to the CMC for their needs. The Welcome Desk Team escorts each Neighbor Family to either the Waiting Lounge or the Action Team, depending on the availability of an Action Team volunteer, and keeps tabs on each Neighbor Family until they are with an Action Team volunteer.
The Welcome Desk Team is also an important part of the process of saying a heartfelt goodbye to each Neighbor Family as they exit the CMC, after their needs have been met. The Welcome Desk plays a key role in keeping the whole process moving.
This volunteer position is a high-volume receptionist type of serving, and First Impressions trained CFBC volunteers are well equipped to handle this role.